Contact Us
Whether you've spotted an outdated bonus figure, want to ask about how we ranked a particular brand, or need help finding the right online casino for your province, this is the place to start. Best Casinos Canada is run by a small editorial team, and every message that comes through gets read by a person, not a filter.
What we can help with
We cover Canadian online casinos specifically, with a focus on payout speed, licensing and the real terms behind bonus offers. Reach out if any of the following apply to you:
- You've found information on the site that looks wrong or out of date, such as a bonus amount or a rating that no longer matches what an operator is offering
- You want clarification on why a casino sits where it does in our rankings, or how our review process weighs things like payout speed and game selection
- You represent a casino brand and want to discuss coverage or correct a factual detail about your site
- You have a general question about how online gambling works in Canada, including licensing, deposit limits or responsible play
- You've noticed a broken link, an offer that's expired, or a technical issue browsing the site on desktop or mobile
What we can't do
We're a review and comparison site, not an operator. That means a few things are outside what we can help with directly:
- We can't process deposits, withdrawals or account verifications — those requests need to go to the casino's own support team, which every licensed operator provides
- We can't resolve disputes over a specific bet, bonus forfeiture or account closure at a particular casino, since we have no access to player accounts
- We can't guarantee a bonus, game or payout time will match what's shown on our pages at the moment you sign up — operators change terms, so always check the casino's own bonus page before depositing
If your issue involves a live account, the fastest route is the casino's own live chat or support line. For a broader look at how bonus terms typically work and what to watch for, our page on responsible gambling is a useful starting point, and our terms and conditions page covers how we operate as a publisher.
Before you write in about a specific casino
To help us answer faster, it's worth having a few details ready:
- The name of the casino you're asking about, exactly as it appears on our rankings
- What page you were looking at, such as a review or a comparison table
- The specific detail in question — a bonus figure, a payout claim, a licensing note
- Roughly when you noticed the issue, since offers and terms can change quickly
This is especially useful for anything tied to a real-money offer. Bonus percentages, spin counts and deposit minimums shift often, and while we work to keep our tables current, an operator can update terms faster than any review site can track. If something on a casino's own site contradicts what we've published, treat the operator's page as the final word and let us know so we can update ours.
A note on independence
Best Casinos Canada may earn a commission when readers sign up with a casino through our links. This doesn't change how we score or rank operators, and it has no bearing on how we handle a message from a reader or a brand. If you're contacting us because you think a ranking looks off, we'd rather hear about it than leave it unaddressed.
Looking for something else first?
If your question is really about which casino to choose rather than a correction or a technical issue, you may not need to contact us at all. Our reviewed casino guide breaks down operators by bonus terms, game selection and payout speed, and our About Us page explains how we research and rate every site we cover. Between those two, most general questions about how we work or what we recommend are already answered.
For everything else — corrections, feedback, partnership enquiries or anything not covered above — get in touch using the contact details on this page. We aim to reply to every message, though response times can vary depending on volume.